CRI Wireless Network FAQs What is the password for the Guest WiFi at Rochester Get connected! Click on the link above to use our new QR Code to quickly connect to the CRI Guest network. Q: How to I connect to the Guest WIFI? A: To connect to the guest wifi at Rochester: Go to your devices wifi settings and choose the CRI Guest network. The current password is   Guest@CRI2023 Q: I'm connected to the wifi and can't access my Department drive. A: For access to business resources (ie Department and Groups drives, etc.), you will need to connect to the CRI Business wifi instead of the CRI Guest wifi. To connect to the business wifi at Rochester: Go to your devices wifi settings and choose the CRI Business network. Log in with your Windows Credentials (AD Account). Q: Who do I contact if I have problems connecting? A: If you are having problems connecting to the guest wifi, please contact someone in IT: Kim Johnson @ ext 1806 Tony Mahlum @ ext 1844 Darrel Yeager @ ext 1870

SimplyWork FAQs Logging on to SimplyWork Website Q: How do I log on to the SimplyWork website? A: The SimplyWork website addresses are: For the SimplyWork Timeclock (employees):       https://clock.simplywork.com To login to SimplyWork for timesheet approvals, leave management, etc.:      https://login.simplywork.com/ Q: What is the SimplyWork Validation ID? A: To login to the SimplyWork Timeclock, enter the following information: Type in Validation ID:    95D-6D4 Pick a Location:     Coeur Rochester Type the Clock Description for your area:  The clock description can be changed to specify your Department or Location (ie Admin, Project Dept, Acct Building) Click the Validate button. Enter Your Badge Number: This is your employee number Click the Sign In button

CRI Wireless Network FAQs How do I connect to the Business WiFi at Rochester Q: I'm connected to the wifi and can't access my Department drive. A: For access to business resources (ie Department and Groups drives, etc.), you will need to connect to the CRI Business wifi instead of the CRI Guest wifi. To connect to the business wifi at Rochester: Go to your devices wifi settings and choose the CRI Business network. Log in with your Windows Credentials (AD Account). Q: Who do I contact if I have problems connecting? A: If you are having problems connecting to the guest wifi, please contact someone in IT: Kim Johnson @ ext 1806 Tony Mahlum @ ext 1844 Darrel Yeager @ ext 1870

Cybersecurity FAQs What is my cybersecurity training link Q: Am I required to complete all cybersecurity training assignments? A: The Company regularly deploys Security Awareness Training modules to all users with an Email address. Participation in these training modules is mandatory. Users who fail to complete a Cybersecurity Training module may be subject to discipline, including having their account disabled until training is completed. Q: How long to I have to complete my cybersecurity training assignments? A: A new cybersecurity assignment comes out monthly. Once you have received notification of the assignment in your email, you will have 30 days to complete the cybersecurity assignment. Q: I lost my cybersecurity link; how do I get a new one? A: You can log on to your Mimecast Cyber Awareness training portal at the following link: https://login-us.mimecast.com/u/login/?gta=matfe&link=/access#/login You will login with you full email address (ie myusername@coeur.com)

IT Process for New Hires   If a new hire does not require network or email access, such as Equipment Operators or Pad Crew employees, please inform HR that these are not required.   If a new hire requires network or email access, IT Equipment or access to other business apps (ie Intelex, Oracle, etc.) an IT ServiceDesk request ticket must be submitted for each new hire. Please do not combine multiple employees into one ticket.   Within the request select the access and the equipment they require. General items can be chosen with in the request. If they require access which you do not see available, please list it in the “Additional Access” field. Be as specific as possible.   To assist with this process, included are instructions below:   Request access for a new hire: Open the IT ServiceDesk and select Request an Item or Service. Support : Coeur (freshservice.com) If requested, Log in using your Coeur login information. NOTE: A quick and easy way to login is to click the Sign in with SSO button at the top of the sign in page. On the left, click on All Service Items. Click on the Computer Account – Create | Modify | Disable button.   Change account action to Create New. Fill out the Enter Full Name and Description fields. In the Copy Permissions from Existing User field, type the existing user whose access the new user will duplicate. If needed, fill out the Additional Access field. Choose the Account Type from the drop-down menu. NOTE: Contractors accounts require an expiration date. These accounts will have an expiration date of 90 days. At the end of that time period, an IT request must be submitted in order to re-enable the account for another 90 days. Choose the service items the new user will require in addition to a network account and email. If the new hire will use existing IT Equipment, leave those items unchecked. If no additional items are required, the new hire will only be given basic access consisting of network login and O365 access consisting of access to Department file share and access to MS Office apps such as Outlook, Word, Excel, etc. When complete click Place Request.   NOTE: Any exception to access should be noted in the Description field – for example “This person requires network access only. No email required”.

How to login to the Intelex mobile app – see instructions below. For the Intelex website please enter: https://clients.intelex.com/Login3/CoeurMining/ When logging into the Mobile Intelex App, you will only have to enter a 4 digit PIN, instead of your password. To use a mobile PIN, you must follow the below instructions for a ONE TIME setup: Download the Intelex Mobile App on your device Open your mobile application on your phone. Enter the website: https://clients.intelex.com/Login3/CoeurMining/ if prompted Upon opening the app, an internet browser will automatically open with a Coeur login page.